COVID-19 is a known and rapidly-evolving global pandemic that is impacting travel worldwide, with continued spread and impacts expected. Once you know your new travel dates, please contact us to update your plan's travel dates to cover your new trip. No, cancelling a trip because of a travel ban or other government-imposed restriction on travel directly or indirectly related to COVID-19 is generally not covered by our travel protection plans. We also recognize that some of our customers may have important reasons to travel in these uncertain times. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. See your plan for details. The information in this FAQ is intended to provide general information only and is not a coverage determination in any respect on any claim. Allianz Branches COVID-19 Updates / Dear Valued Customers and Business Partners, With the latest announcement by the Malaysian Government, all states except for Sarawak will be placed under MCO. If you do not yet know your new travel dates, let us know by calling us at the number listed on your plan, and we can hold your plan for you to use later. Travel … However, if your supplier cancels your trip, you may be eligible for a refund directly from your supplier, and we encourage you to contact them for assistance. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation. The COVID-19 Insurance and Assistance Plan, which offers coverage for international destinations including the USA, aims to help limit the spread of the virus by providing financial protection and high-touch assistance services that will encourage travellers to seek medical treatment and follow quarantine protocols if they test positive for COVID-19 while abroad. As a leading Canadian travel insurance and assistance provider with a global reach, we help travellers explore the world with confidence. *Rental Car Damage and Theft Coverage, when purchased as part of an annual plan, is not available to KS, TX, and NY residents. Allianz Travel are proud to offer plans covering terrorism, redeemed mileage tickets, theft of mobile devices in addition to COVID-19 Extension cover (click here for details).. To celebrate our newly launched site, for a short period we are now also offering discounted travel insurance. If your loss was incurred prior to that date, these responses may not apply to you or may vary. Allianz Travel’s utmost priority is protecting you and keeping you well informed about latest developments during this uncertain situation with COVID-19 pandemic. Please note that remuneration may be payable to the distributor of this insurance. That’s why we’ve worked during the pandemic to make some changes to our travel insurance products, giving you access to better pandemic and epidemic protection, including some cover for Coronavirus-related claims. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. At Allianz Assistance, we understand the importance of feeling completely safe and at ease when you travel. As sunny destinations start to open up to travellers, you'll be able to travel with confidence and enjoy your vacation with peace of mind! We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. However, in response to the public health and travel crisis that is currently occurring, for a temporary period, we are accommodating claims for emergency medical care expenses a customer incurs due to becoming ill with COVID-19 while on their trip. Plans only available to U.S. residents and may not be available in all jurisdictions. Given the ongoing global outbreak of COVID-19, please note the following important clarifications related to COVID-19 and travel insurance coverage administered by Allianz Global Assistance in Canada. For more updates about Allianz Travel COVID-19 Alerts, click here. Policies purchased during the current COVID-19 situation OR while a known travel ban is in place will have extremely limited insurance coverage, and we highly recommend NOT to purchase travel insurance policies when such conditions exist. Coronavirus (COVID-19) resource hub Please refer to our Coverage Alert before purchasing another plan. More than 800 employees support long-term partnerships with some of the best-known brands in the travel and financial services markets. Read our, Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. Travel Insurance Annual Multi-Trip Travel Insurance; Family Travel Insurance; Single Trip Travel Insurance; Promotions - Travel Insurance; Blog About Us Claims COVID-19 Alerts Get a Quote; Search Search Cancel GO. Vice President, Market Management Please refer to our Coverage Alert before purchasing another plan. This site uses cookies to improve your user experience and analyze site traffic. You can also use our self-service options on this website. “We encourage all Canadians to adhere to Government of Canada advisories and guidelines for international travel. Although accidents can happen while you’re away, the best travel insurance policies provide you with peace of mind; with travel insurance from Allianz Assistance, you’ll be covered for many unforeseen costs incurred whilst you’re away. Although an increasing number of insurers are offering ‘COVID-19 cover’, Which? However, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip anytime within 770 days from date of initial insurance purchase. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. Further, it is expressly not a guarantee of coverage or admission of legal or equitable liability. Our emergency assistance helpline is available 24 hours a day, 365 days a year. Once you know your new travel dates, please contact us to update your plan's travel dates to cover your new trip. Customers must also have shown no signs or symptoms of COVID-19 in the 14 days prior to their date of departure from Canada. For more information, visit the Allianz Partners website. Under Trip Cancellation or Trip Interruption benefit: trip cancellation or trip interruption if a customer becomes ill with COVID-19 either before or during their trip. Coverage dates must be updated prior to traveling and prior to any loss for which you seek coverage. However, in response to the public health and travel crisis that is currently occurring, for a temporary period, we are accommodating claims for trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip. Allianz Travel, Event Ticket, and Registration insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. * This accommodation applies to plans currently in effect. 2.3 • Allianz Coronavirus Policy; 3 » What To Look For In a Travel Insurance Plan; 4 » Tips Before You Go; Insurance Companies. 101-C series or 101-P series, depending on your state of residence and plan chosen. The information in this FAQ is current as of the time of publication but is subject to change as the situation develops. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. Please contact us at the number listed on your plan with any questions about your coverage or to file a claim. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity. The coverage can also be purchased to supplement other standard out-of-country medical plans that may limit coverage for COVID-19. Travel supplier cancellations due to COVID-19 are generally not covered under our travel protection plans. Other normal plan cancellation rules also apply. For more information, visit the Allianz Global Assistance Canada website. Please refer to our Coverage Alert before purchasing another plan. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Comprehensive Travel Insurance add-on options include our Snow Pack, Cruise Pack, Adventure pack and Additional item limits; Up to $5M cover for personal liability with our Comprehensive Plan. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The product provides Emergency Medical coverage and additional travel benefits such as coverage for loss of personal baggage or flight delay. No medical questionnaire is required to purchase the plan, however, customers who have previously tested positive for COVID-19 must receive a negative test result before their departure from Canada to be eligible for coverage. Due to travel restrictions, plans are only available with travel dates on or after, Due to travel restrictions, plans are only available with effective start dates on or after. There are two options to take advantage of this opportunity: Alternatively, for a temporary period, we are offering refunds for the cost of your plan if your travel supplier cancels your trip due to COVID-19, as long as no payable claim has been filed under the plan, and you do not wish to apply your plan to a future trip.*. Please see our Coverage Alert for more details. Existing partners with questions about the COVID-19 Insurance and Assistance Plan can contact their Business Development Manager for further details, while travel agents and brokers interested in learning more about partnering with Allianz Global Assistance can contact newbusiness@allianz-assistance.ca. No. You must be signed in to save your quote. Email: Dan.Keon@allianz-assistance.ca Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. * This accommodation applies to plans currently in effect. The below FAQ responses address only losses incurred on or after the publication date of these FAQs. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. This travel insurance product has been designed for all travellers visiting the United Arab Emirates. Dan Keon Please read our Coronavirus Alert for updated information related to the COVID-19 outbreak and our coverage policy. However, if you’re concerned about traveling during this time, many airlines and other travel suppliers are allowing their customers to change the dates of their travel without change fees. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Our travel protection plans do not generally cover losses directly or indirectly related to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of travel. COVID-19 is a known and rapidly-evolving global pandemic that is impacting travel worldwide, with continued spread and impacts expected. Your vacation package now includes the COVID-19 Coverage & Assistance Plan, administered by Allianz Global Assistance, at no additional cost to you! We are assisting customers 24/7/365 who wish to change their travel plans, need travel assistance, or would like to file a claim. COVID-19 has been a top-of-mind concern for Canadians, particularly for those planning upcoming trips. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators Group of Companies and administered by Allianz Global Assistance. If you know the date of your rescheduled trip, please visit. The coverage is provided by Allianz Travel and includes coverage of up to €150,000 (approximately $177,000) in total medical costs resulting from the initial COVID-19 testing fee and subsequent medical treatment for those that test positive during their travels. If you do not yet know your new travel dates, let us know by calling at the number listed on your plan, and we can hold your plan for you to use later. No, cancelling a trip because you’re afraid to travel due to COVID-19 is generally not covered by our travel protection plans. Under Emergency Medical Care benefit: Emergency medical care for a customer who becomes ill with COVID-19 while on their trip. If you opt to get hospitalized to a non-network hospital, then you can avail the reimbursement claim facility. Please see your plan for full details. *. The COVID-19 Insurance and Assistance Plan is available for purchase on a standalone basis and provides benefits for COVID-19 related treatment and expenses only, making it an ideal complement to Allianz Global Assistance’s standard Emergency Hospital Medical and All-Inclusive plans. Tel: 647-680-2893. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. Allianz Global Assistance and Allianz Travel are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. . Specifically, Cancel Anytime plans generally exclude coverage for losses directly or indirectly resulting from any of the following: known, foreseeable, or expected events, epidemics, and government prohibitions, and certain other causes of loss. Our Cancel Anytime plans provide up to 100% reimbursement of non-refundable, pre-paid trip costs when a trip is canceled for a covered reason, and up to 80% of those costs for most other unforeseen reasons for cancellation. Benefits/Coverage may vary by state, and sublimits may apply. By Clicking ACCEPT or continuing to browse the site, you are agreeing to our use of cookies. Please note, in response to the public health and travel crisis that is currently occurring, for a temporary period, we are accommodating claims for the following*: These accommodations apply to plans currently in effect. Should I buy an Allianz travel protection plan to cover me in case COVID-19 impacts my trip? Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Global Assistance is temporarily enabling travelers to make medical and cancellation claims not typically covered because of the Covid-19 coronavirus. You can also use our self-service options on this website. Allianz Global Assistance is a specialist brand of Allianz Partners for assistance and travel insurance, and is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. For more information, visit the Allianz Global Assistance Canada website. “Our hope is to remove barriers that might otherwise lead a traveller to avoid seeking treatment, which will hopefully help to limit the spread of the virus at a destination while ensuring their health fully recovers before returning to Canada.”. Travel insurance does not generally cover trip cancellations or interruptions directly or indirectly related to COVID-19. On March 11th 2020 the World Health Organization recognized that COVID-19 is a global pandemic. COVID-19 +-I am worried about COVID-19 impacting a trip I have scheduled or plan to schedule. Provides Emergency Medical Insurance coverage for Non-COVID-19 related medical conditions (up to $5,000,000 CAD per insured) Includes Trip Interruption Insurance benefits in the event of quarantine (up to $2,100 CAD per insured and up to a maximum of $4,200 CAD per family) and for Government of Canada Avoid All Travel Advisories (up to $500 CAD per insured) Allianz Global Assistance Allianz Partners is global leader in travel insurance with about 13,000 employees on five continents and a presence in 35 countries. All other terms, conditions, and exclusions of the plan applies as always. We are assisting customers 24/7/365 who wish to change their travel plans, need travel assistance, or would like to file a claim. has found that no insurer that will protect you from the full range of possible coronavirus-related incidents. *For WA residents, Rental Car Damage and Theft Coverage may not be available in all plans. There are two options to take advantage of this opportunity: To cancel your plan for one of these reasons, please call us at the number listed on your plan. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com. In any event, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip anytime within 770 days from date of initial insurance purchase. Travel insurance does not generally cover medical claims due to COVID-19 in most states. These accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Allianz Insurance business travel wordings will typically respond where travel restrictions have been imposed, or repatriation advice has been given by authorities such as the Foreign and Commonwealth Office. Allianz Travel Insurance has a range of travel cover options. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. To file your health insurance claim for coronavirus, you can either visit our website and use our online health insurance claim portal or call our toll-free number: 1800-209-5858, to register your claim under your health insurance plans covering Coronavirus offline. Allianz Partners work with a highly-connected international network of doctors, clinics, interpreters and other specialist services, to provide … You generally have 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased to request a refund of the cost of your plan, provided you have not started your trip or initiated a claim. Your session has expired. We urge any customer who needs help to call us. Allianz Global Assistance also serves as an outsource provider for in-bound call centre services and claims administration for health insurers, property and casualty insurers and credit card companies. For over 30 years, Allianz Global Assistance has supported travelling Canadians when they need it most with value-added travel insurance and assistance services. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective from Friday, 27 March 2020. As such, we recommend that you do NOT purchase our products to insure you against any such losses, including related to COVID-19. Please proceed to AllianzTravelInsurance.com and remove all bookmarks or references to this site. No. While Global Affairs’ Level 3 travel advisories remain in place, some Canadians may be required to travel abroad for work or family reasons. Please refer to our Coverage Alert before purchasing another plan. Allianz Global Assistance COVID-19 Assistance Plan 4 Treatmentmeans a medical, therapeutic or diagnostic procedure prescribed, performed or recommended by a physicianincluding, but not limited to, prescribed medication, investigative testing or surgery. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. There are two options to take advantage of this opportunity: No, cancelling a trip because of an area being affected by COVID-19 is generally not covered by our travel protection plans. Additionally, for a temporary period, we are offering refunds for the cost of your plan if your travel supplier cancels your trip due to COVID-19, as long as no payable claim has been filed under the plan, and you do not wish to apply your plan to a future trip. * *Sub-limits and exclusions apply. * This accommodation applies to plans currently in effect. Today, Allianz Global Assistance, a leading Canadian travel insurance and assistance provider, announced the launch of its COVID-19 Insurance and Assistance Plan, which provides up to $1,000,000 in coverage for emergency medical treatment related to COVID-19, along with additional value-added benefits. Whether you’re heading to snowy slopes or beautiful beaches, going abroad is an exciting experience. We are redirecting you to our sign-in page. Administered by Allianz Global Assistance, the COVID-19 Coverage and Assistance Plan is underwritten by CUMIS General Insurance Company, a member of the Co-operators group of companies. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Currently, there are three (3) popular and trusted insurance companies that allow anyone to extend or buy travel insurance after departure or when they are already abroad. N26’s extension in travel insurance coverage follows the introduction of features and initiatives designed to help people bank safely and conveniently during the COVID-19 pandemic. Use this tool to calculate all purchases like ski-lift passes, show tickets, or even rental equipment. Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. Please visit our coverage alert for the latest coverage information. From getting sick abroad to having to cancel your flights because of self-isolation, the coronavirus pandemic could still wreck your holiday later in the year, making travel insurance essential. Please note, plan refund rules vary by state and plan purchased, so please see your plan for details or contact us. The plan is offered through Allianz Global Assistance’s national distribution network of over 9,000 travel agency and insurance broker partners. If you choose to change the dates of your trip, we’re happy to apply your plan coverage to another trip anytime within 770 days from date of initial insurance purchase (coverage dates must be updated prior to traveling and prior to any loss for which you seek coverage). • SafetyWing “Insurance for nomads, by nomads”. Richmond, VA, March 9, 2020 – As the coronavirus (COVID-19) continues to impact travelers from the U.S., travel insurance provider Allianz Global Assistance is currently allowing specific medical and cancellation claims that are typically not covered under its plans. The plan does not have an age limit, and is available for trip durations up to the applicable provincial health insurance coverage out-of-country day limit. Japan Airlines is the latest carrier to include free COVID-19 insurance. Terms, conditions, and exclusions apply. Today, Allianz Global Assistance, a leading Canadian travel insurance and assistance provider, announced the launch of its COVID-19 Insurance and Assistance Plan, which provides up to $1,000,000 in coverage for emergency medical treatment related to COVID … The coverage can also be purchased to supplement other standard out-of-country medical plans that may limit coverage for COVID-19. Press Contact: Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Coverage dates must be updated prior to traveling and prior to any loss for which you seek coverage. This is a test environment. Yes, we are happy to allow you to move your plan coverage dates to cover a new or rescheduled trip anytime within 770 days from date of initial insurance purchase. However, in response to the public health and travel crisis that is currently occurring, for a temporary period, we are accommodating claims for trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip. 245631, trading as Allianz Global Assistance (AGA) as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. For those individuals, we remain committed to helping protect their health and safety by ensuring our customers have access to coverage for emergency medical, quarantine and other costs related to COVID-19 while abroad,” said Lucy Hathaway, Chief Sales Officer of Allianz Global Assistance. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Your quote has been has been successfully saved to your account. Since issuing a Travel Advisory for Covid-19 on January 30 2020, we have provided medical and emergency medical transportation cover for customers should they test positive for Covid-19 while travelling, regardless of the travel destination and policy commencement date stated on their Certificate of Insurance. COVID-19, the disease caused by the 2019 Novel Coronavirus, is a known and rapidly evolving epidemic that is affecting travel worldwide, with continued spread and impact expected. See your plan details for additional information. 101-C series or 101-P series, depending on your state of residence and plan chosen. However, these plans do not provide “Cancel For Any Reason” coverage, and coverage under these plans is subject to terms, conditions, and exclusions. We urge any customer who has a medical issue while traveling or needs help to call us. There are two options to take advantage of this opportunity: You may be eligible to cancel your plan and receive a refund of your plan cost in the following situations: Losses directly or indirectly resulting from COVID-19 are not generally covered under our Cancel Anytime plans. For more information, visit the Allianz Partners website. “Yes, Allianz Global Assistance offers COVID-19 insurance and assistance for clients who test positive for COVID-19 while travelling. Plans include insurance benefits and assistance services. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. See your plan for details. 234708 (Allianz). Enjoy up to 30% off Allianz Travel Insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. All claims are evaluated under the terms, conditions, and exclusions of the plan purchased based on the particular facts and circumstance of that claim. High-level benefits of the COVID-19 Insurance and Assistance Plan include but are not limited to: Per person: $150 per day to a maximum of $2,100. * - The above-described accommodations are strictly applicable to COVID-19 and are only available to customers whose plan includes the applicable benefit. For all Allianz travel insurance queries please visit the Allianz Assistance information page for further information regarding the impact of Conronavirus (COVID-19). Plans include insurance benefits and assistance services. Coverage dates must be updated prior to traveling and prior to any loss for which you seek coverage. Contact AGA Service Company at, or 9950 Mayland Drive, Richmond, VA 23233 or. Please note that remuneration may be payable to the distributor of this insurance. Travel insurance provider, Allianz Global Assistance announced it has introduced a new COVID-19 insurance and assistance plan, designed to complement standard emergency hospital medical and other all-inclusive plans. Please note, we do not currently offer “Cancel For Any Reason” coverage. Please sign in to proceed. Plans only available to U.S. residents and may not be available in all jurisdictions. Of your rescheduled trip, please visit our coverage Alert before purchasing another plan update! For updated information related to the distributor of this insurance unique facts and and! Employees support long-term partnerships with some of the best-known brands in the travel and financial markets! 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